Narrow AI Heals Telco Pains for Now but a Widespread Harmonized Approach Needed Soon
October 23, 2018 | ABI ResearchEstimated reading time: 2 minutes
Artificial intelligence (AI) for intelligent user interfaces, sales and marketing remains the highest priority among mobile service providers, found ABI Research, a market-foresight firm providing strategic guidance on the most compelling transformative technologies. AI is being positioned as a key pillar in telco digitization, in parallel with customer-centric network modernization projects, virtualization, and cloud-native infrastructure.
ABI Research’s recent study of how AI is being implemented in the telecoms industry has concluded that the ownership and technology architecture of AI solutions is largely fragmented between different service provider departments. Customer services, network management, service assurance, and cybersecurity are popular areas for AI in telecoms, but most of these come with their own solutions partner, framework, and roadmaps. “At present, AI in telecoms has a narrow application in numerous use cases, particularly customer management and network acceleration. A holistic and general-purpose approach to AI may be required to enable Mobile Service Providers (MSPs) to become AI influencers rather than followers. This is fundamentally different from the siloed AI operations that predominate today,” said Don Alusha, Senior Analyst at ABI Research.
Several MSPs are aggressively adopting AI in many business areas. For example, AT&T and Telefónica are taking an all-encompassing approach to developing AI across many platforms, with the Acumos and LUCA projects, respectively. To become a powerhouse in AI, these two operators notwithstanding, telcos will have to overcome their divisions, start to digitalize their specialized and hardwired assets, and become strategic with new ethical frameworks and top-down global governance systems and strategies. This transition needs to start from the very top of the MSP organization for board or executive management buy-in.
The industry must coalesce around a unified vision for an AI ecosystem with clear commercial relationships and developer frameworks that span cloud (public or private) providers, vendors’ own hosting environments, and telco data centers and platforms. Specifically, numerous open source AI frameworks and platforms are already being used by telcos such as NTT DOCOMO and others, to build up their AI expertise internally. Open source AI frameworks and generic platforms may well become the norm in service providers’ operations, in turn calling for vendors to align their business models to account for this. The sheer multiplicity of open source platforms, however, may impede far-reaching AI standardization if no caution is not exercised.
“Work remains to be done on two fronts: one, standardize the data format to achieve data harmonization; and two, institute AI standards with particular focus in the network domain, where little attention has been paid thus far,” concluded Alusha. “Pushing for an AI global strategy beyond what is currently in place today is likely to have a stronger impact over time, particularly in the context of developing AI platforms with an eye to enabling massive scalability and agility of features.”
About ABI Research
ABI Research provides strategic guidance for visionaries needing market foresight on the most compelling transformative technologies, which reshape workforces, identify holes in a market, create new business models and drive new revenue streams. ABI’s own research visionaries take stances early on those technologies, publishing groundbreaking studies often years ahead of other technology advisory firms. ABI analysts deliver their conclusions and recommendations in easily and quickly absorbed formats to ensure proper context. Our analysts strategically guide visionaries to take action now and inspire their business to realize a bigger picture.
Suggested Items
Nanotechnology Market to Surpass $53.51 Billion by 2031
04/25/2024 | PRNewswireSkyQuest projects that the nanotechnology market will attain a value of USD 53.51 billion by 2031, with a CAGR of 36.4% over the forecast period (2024-2031).
Technica USA Presents Inaugural Supplier Alliance Award at IPC APEX EXPO 2024
04/24/2024 | Technica USADuring IPC APEX EXPO 2024, Technica USA took the opportunity to thank all of their supply partners that made the effort to join them for the exhibition in their booth, as well to all of our SMT partners that had their own booths, with the latest in automation and process technology.
IDTechEx Report Unveils 3D Electronics Status and Opportunities
04/22/2024 | PRNewswire3D electronics is an emerging manufacturing approach that enables electronics to be integrated within or onto the surface of objects. 3D electronic manufacturing techniques empower new features, including mass customizability, greater integration, and improved sustainability in the electronics industry.
IDTechEx Examines the Opportunities for Wearables in Digital Health
04/19/2024 | IDTechExIDTechEx’s report, “Digital Health and Artificial Intelligence 2024-2034: Trends, Opportunities, and Outlook”, covers this ongoing trend in the consumer health wearables market and includes analysis of the opportunities and roadmap for biometric monitoring.
Real Time with... IPC APEX EXPO 2024: Pluritec's Expansion and Growth in the North American Market
04/19/2024 | Real Time with...IPC APEX EXPONicola Doria, president of Pluritec, discusses the company's strategic focus on the North American market, their investment in a new sales organization, service expansion, and a new process integration line. The conversation also covers market response and future installations, as well as Pluritec's new partnership with IEC.